The challenge

As the business developed, it needed clearer structure around roles, responsibilities and how the team worked together. The leadership team wanted to make sure people understood what was expected of them, managers had useful ways to monitor progress and the business had stronger foundations to support its plans.

There was also a need for more consistent people practices and practical sales tools that would help the team feel confident and equipped in their day-to-day work.

How I supported

I joined the business on a retained advisory basis, providing ongoing, practical support across people, operations and business planning.

The work has included:

• Reviewing the structure of the business and creating a clear organisation chart.
• Defining roles and responsibilities, supported by practical job descriptions.
• Introducing KPIs to provide clearer focus, accountability and visibility of progress.
• Putting a more structured one-to-one approach in place to support regular conversations with team members.
• Developing an employee manual to create greater consistency around expectations, policies and ways of working.
• Creating sales sheets to give the team clearer, more usable materials to support customer conversations and sales activity.
• Acting as a trusted adviser to the leadership team on the ongoing business strategy, priorities and plan.

The difference

The business is building stronger and more consistent foundations for future growth. There is greater clarity around who is responsible for what, a clearer way to track progress and more regular opportunities for managers and team members to discuss performance, support and development.

The work is also helping to bring people, day-to-day operations and business priorities closer together — making it easier for the team to understand the plan and play their part in delivering it.

“Having Tanya’s support has made a real difference. She has helped us get clearer on who is responsible for what, put better structure around roles, KPIs and one-to-ones, and create practical documents that the team can actually use. She is also a trusted sounding board for the bigger picture — helping us think through our plans, priorities and what needs to happen next. Tanya is easy to work with, gets stuck in and brings a calm, practical approach.”
Client testimonial, published with permission

Client details have been withheld to respect confidentiality